Sole Trader – Claims Agent (Call Centre)
- Telephone & e-mail support; processing warranty claims for Singer, Sanitas and Optimex products
- Communication with retail chains (Kaufland, Lidl, Aldi) across the EU
Responsible and detail-oriented professional with long-term experience in German logistics (Müller – Ulm) and a strong interest in technology, data analytics and process automation. Since May 2025 I have been actively developing skills in Data Analytics (Excel, Power Query, SQL, Power BI, Python). I work well both independently and in teams, enjoy learning new technologies (including AI) and focus on efficiency, quality and creative problem-solving.
Fully functional e-shop with authentication, admin dashboard, PayPal & Stripe integration, product reviews, search, shopping basket and user-profile management (Next.js, React, PostgreSQL, Prisma, TypeScript).
A complete list of my projects is available on my GitHub profile (front-end and analytics – Excel, Power Query, Power BI, Python).
Cycling, fitness, calisthenics, reading, personal development, healthy lifestyle, lifelong learning.